Account Officer
Salaris:
Op aanvraag
Opleidingsniveau:
HBO
Locatie(s):

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Account Officer

IntroductionMAG45 is one of the leading industrial integrators in Europe. As an Industrial Integrator, MAG45 manages our customer’s supply chain, including procurement, for MRO (Maintenance, Repair & Operation) and BOM (Bill of Material) products.As one of the pioneers in the field of Integrated Supply, we have built up a successful track record in the medical, high-tech, pharmaceutical, FMCG and electronics industries. MAG45 achieves substantial savings for our customers in the key areas of product cost, logistics and process. As a company we are part of the Solar Group.FunctionAs an Account Officer you are the first point of contact for our customers with operational questions. Your position is of utmost importance for our positive customer satisfaction, in an independent position you will answer operational questions and offer fast solutions to our customers. When necessary you are the one responsible to involve other departments in the discussion, in order to get all the relevant information and best solutions. You will manage these processes with the dashboards and KPI’s. You are responsible for all the operational account questions who will receive at the Customer Service Office and a good operation of it. You will need to understand the customers issues and demands and be able to transform them to clear instructions to our back office in order to solve all issues.Your day-to-day activities:As an Account Officer you are the first point of contact for our customers. You will answer operational questions and offer fast solutions to our customers. It’s up to you to improve our positive customer satisfaction.You start by handling incoming customer questions and demands. When necessary you coordinate the actions that need to be taken to solve the issues. You’ re always looking for the best solutions. Do you need help? You know how to involve other departments in the discussion, in order to get all the relevant information and best solutions. You will manage these processes with the dashboards and KPI’ s.

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